FAQ

As an international provider of Internet payment services for merchants, we offer billing and customer support solutions to many companies around the world.

A debit of Plusnovo.com shows on my bank statement, why?

How to end my Plusnovo.com subscription?

I don't remember creating a subscription for Plusnovo.com

I haven't received an email from Plusnovo.com about a subscription, why?

Where can I find more information about my subscription?

I have several debits on my bank statement regarding Plusnovo.com, why?

I suspect someone used my credit card without my knowledge with Plusnovo.com, what can I do?

Check with your friends and relatives to see if anyone has used your credit card or has access to your personal information. If so, we can't do anything. In case of fraudulent use of your credit card, please contact our Customer Service in order to receive the details of how to proceed.

Which conditions do I need to obtain a refund?

How long does it take for the refund to be processed and show in my account?

I forgot the email I used during the subscription, what options do I have?

I can't remember my password. Can I recover it?

I can't remember the site I've signed up for, where can I find it?

My credit card payment has failed, why?

What is a CVV code and where to find it?

FAQ

Online Support

Online Support